United FTTH

How we built a custom CRM to power rapid growth for a fiber internet provider

Industry

Telecommunications

Project Duration

3 Months

Provided Services

UI/UX Design, Development

The Challenge

United FTTH, a boutique fiber-to-the-home internet service provider experiencing rapid growth, faced two critical business challenges:

They needed a tailored CRM system to efficiently manage their expanding customer base.
Their business required custom billing capabilities to support diverse internet plans and differentiated billing structures.

Our Role

We developed a modern, high-performance solution that improved the onboarding experience for both staff members and customers, optimized the billing process, and equipped the owner with a financial dashboard to track key business KPIs.

Payment Processing

Implemented a custom payment gateway for secure and efficient transactions

Billing Integration

Custom and automated billing with an invoice service integration

Customer Activation API

Vendor API integration for smooth customer onboarding and management

Technology Stack

Figma

Bubble.io

Xano

Algolia

Results

The custom CRM system transformed United FTTH's operations. The fully integrated system now serves as the operational backbone for United FTTH, enabling them to focus on network expansion while maintaining excellent customer service.